Front-line support on tap for all network issues. |
Network support services
Any problem or interruption to your network is at best a nuisance, and at worse could cost your organisation in terms of lost productivity and business.
ICG offer comprehensive continuing maintenance and support including swift emergency call-out and repair services from a network of strategically placed service centres.
We also provide on tap telephone support covering all aspects of the computer system.
With just one number to call, you can be certain that no matter what part of the network has a problem — and this may not be immediately apparent — we will deal with the problem with the minimum of disruption to your organisation.
We have expertise in all areas of network support, including all hardware, software and operating systems.
Our help desk is just a call away — and we can dial into your system remotely to provide immediate support and software fixes.
When you need it, we can even provide on-site technical expertise focused exclusively on your project for as long as required.
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Network management
ICG offers existing network customers professional network management services designed to leave staff free to focus on their specific areas of expertise.
Available service levels range from telephone support through to remote management via modems or across ISDN lines, offering your business a variety of working options.
A range of network housekeeping services are available, where new users can be added or removed and permissions and access rights can be controlled.
In addition ICG offers ad-hoc advice and recommendations to network customers requesting specific functionality or operational structure implementation.
Customers can also opt for complete autonomy from their network where ICG will regularly check all aspects of network performance through remote monitoring, in addition to regular data and user housekeeping.
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Levels of support
A telephone support package will give your organisation access to an ICG industry-qualified networks engineer on a pre-defined number of occasions with requests for information and support for the network put in place by ICG.
This solution is ideal for companies with their own IT division who, due to pressure of work or the need for high end expertise, require access to a professional networking resource.
Companies without a comprehensive IT resource in-house can turn to ICG to provide not only the design and installation of their computer network but an on-site support package to manage the smooth running of the hardware and software once in place.
A qualified network engineer will visit your site to offer services such as administration of users, performance monitoring and break/fix hardware and software services.
Hardware repairs will always be carried out on-site. ICG understands the importance of getting your network back up and running fast.
ICG offers a professional network management service designed to give your organisation access
to our highly qualified, industry-trained technical experts, leaving your staff free to focus on their specific areas of expertise.
Customers can also opt for complete autonomy from their network where ICG will regularly check all aspects of network performance through remote monitoring, in addition to regular data and user housekeeping.
A range of network housekeeping services are available, where new users can be added or removed and permissions and access rights can be controlled.
In addition, ICG offers ad-hoc advice and recommendations to network customers requesting specific functionality or operational structure implementation.
For further information, please call ICG on 0870 871 2606 or email sales@icguk.biz. |
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